7games casino Privacy Policy

1 Introduction

7games casino operates an online gaming platform available to players in the Philippines. When you register an account, play games, make deposits, or contact our support team, we collect and process certain personal data in order to provide and maintain the service.

This Privacy Policy describes our data practices in plain terms. It covers what we collect, why we collect it, how long we keep it, who we share it with, and what you can do about it. This Policy applies to all registered users and visitors to the 7games casino platform, accessible at 7gamescasino.com.

By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and Responsible Gaming policy.

2 What Data We Collect

We collect different categories of personal data depending on how you interact with 7games casino. The main categories are:

Account and Identity Data

• Full name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address

Verification and KYC Data

• Government-issued ID (e.g. Philippine passport, driver's licence, SSS/GSIS ID, PhilSys ID)
• Proof of address documents when required
• Selfie or photo verification where applicable

Financial Data

• Deposit and withdrawal transaction records (amounts, dates, methods)
• Payment account details in your name used to process transactions in PHP
• Account balance history

Gaming Activity Data

• Games played, bet amounts, session durations, and win/loss records
• Bonus and promotion activity linked to your account

Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session logs and connection timestamps

3 How We Collect Your Data

We collect your personal data through several channels:

• Direct submission — information you provide when you register an account, complete KYC verification, make a deposit, or contact support.
• Automated collection — data generated automatically when you use the platform, such as your IP address, session activity, and game logs.
• Cookies and similar technologies — small data files placed on your device when you visit or use the platform. See Section 9 for details.
• Third-party payment processors — transaction confirmation data received from Philippine banking systems and e-wallet providers when you deposit or withdraw.

We do not purchase or obtain personal data from data brokers or marketing lists.

4 How We Use Your Data

Your personal data is used for the following purposes:

• Providing the service — creating and managing your account, processing deposits and withdrawals in PHP, giving you access to games and promotions.
• Identity and age verification — confirming that you meet the 21+ requirement and that the account belongs to you.
• Security and fraud prevention — detecting suspicious activity, preventing unauthorised access, and protecting the platform from abuse.
• Responsible gaming — monitoring gaming patterns to identify players who may need support, and implementing deposit limits, session reminders, or self-exclusion when requested.
• Customer support — responding to your queries, resolving disputes, and improving the support experience.
• Legal and compliance obligations — retaining records as required by applicable regulations, including anti-money laundering requirements.
• Platform improvement — analysing aggregated, anonymised usage data to improve the platform's performance and game selection.

We do not use your personal data for third-party advertising or sell your information to marketing companies.

5 Sharing Your Data

7games casino does not sell your personal data. We share your data only in limited circumstances:

• Payment processors — Philippine banking partners and e-wallet processing services receive the minimum data needed to complete your deposit or withdrawal transaction. These partners operate under their own privacy policies.
• Identity verification providers — third-party KYC service providers may process your ID documents to confirm your identity. They are bound by strict data handling agreements.
• Technology and platform providers — cloud hosting, security monitoring, and game software providers who support the technical operation of the platform under data processing agreements.
• Legal obligations — where required by applicable Philippine law, court order, or lawful regulatory request, we may disclose personal data to the relevant authority.

All third parties who receive your data are required to handle it securely and use it only for the specified purpose. We do not share your data with advertisers, data brokers, or social media platforms.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required to meet legal, compliance, and dispute resolution obligations.

Financial transaction records and KYC documents are typically retained for a minimum of five years after your last transaction, in accordance with anti-money laundering record-keeping standards applicable in the Philippines.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised.

You may request deletion of your personal data by contacting [email protected]. Note that we may be unable to delete certain data where we have an ongoing legal obligation to retain it.

7 How We Protect Your Data

7games casino applies multiple layers of security to protect your personal data:

• SSL/TLS encryption — all data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols.
• OTP authentication — login sessions require one-time password verification sent to your registered Philippine mobile number, reducing the risk of unauthorised access.
• Biometric login — Face ID, Touch ID, and fingerprint authentication are supported on compatible iOS and Android devices via the 7games casino app.
• Access controls — your account data is accessible only by authorised personnel with a legitimate operational need.
• Fraud monitoring — automated systems monitor account activity for suspicious patterns and flag anomalies for review.

While we take these measures seriously, no online platform can guarantee absolute security. You also have a responsibility to keep your login credentials confidential and to notify us immediately if you believe your account has been compromised.

8 Your Privacy Rights

As a player using 7games casino from the Philippines, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — you may request that inaccurate or incomplete data be corrected. You can update most account details directly through your account dashboard.
• Right to deletion — you may request that we delete your personal data, subject to legal retention obligations.
• Right to object — you may object to specific uses of your data, such as processing for purposes beyond direct service delivery.
• Right to data portability — in certain circumstances, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe.

9 Cookies and Tracking

7games casino uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit or use the platform.

The types of cookies we use include:

• Essential cookies — required for the platform to function. These include session authentication tokens that keep you logged in during a session. You cannot opt out of these without disrupting platform functionality.
• Performance cookies — collect anonymised data about how the platform is used, such as which game sections are visited most. This data is used to improve platform performance and game selection.
• Security cookies — help detect and prevent fraudulent access attempts and protect your account.

7games casino does not use advertising cookies or tracking technologies that share your data with third-party advertisers. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

10 Children and Minors

7games casino is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered on the platform, please contact us at [email protected] immediately.

Any account found to belong to a person under 21 years of age will be permanently closed and all data associated with that account will be deleted in accordance with our data retention policy, subject to any legal obligations that require us to retain records of the detected violation.

11 Changes to This Policy

7games casino may update this Privacy Policy from time to time. When we make material changes, we will notify registered users by email or through an in-platform notification. The updated Policy will be posted on this page with a revised "Last updated" date.

Your continued use of 7games casino after being notified of changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you should stop using the platform and request account closure.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please contact us:

Email: [email protected]
Support hours: 24 hours a day, 7 days a week

For general platform questions, visit the FAQ page. For account-specific issues, log in to your account dashboard or email our support team directly.