Frequently Asked Questions — 7games casino

You must be at least 21 years old to register and play at 7games casino. This is a firm requirement. All accounts are subject to KYC verification, and players found to be under 21 will have their accounts permanently closed.

No. Each player is permitted one account only. Duplicate accounts are not allowed and will result in all linked accounts being permanently closed. If you have trouble accessing your existing account, contact our support team at [email protected].

You will need a valid Philippine government-issued ID such as a passport, driver's licence, PhilSys National ID, SSS/GSIS card, or PRC ID. Proof of address may also be required. KYC is required before your first withdrawal is processed.

Contact our support team at [email protected] with your account details and the updated information. For security reasons, changes to registered contact details require identity verification before they are applied.

Most deposits are credited to your account quickly after the transaction is confirmed by your bank or payment provider. Processing time may vary depending on the payment channel. If your deposit has not reflected after a reasonable period, take note of the transaction reference number and contact support at [email protected].

No. All deposits must come from a payment account registered in your own name. Third-party deposits are not permitted and may result in your account being flagged or suspended. This policy is in place to protect players and prevent fraud.

Minimum deposit amounts may vary depending on the payment method used. Check the Deposit page for current minimums per payment channel. All amounts are in Philippine Peso.

Processing times depend on the payment method and whether your account has completed KYC. First-time withdrawals typically take longer due to identity verification. Subsequent withdrawals to an already-verified account are generally processed faster. If a withdrawal is taking longer than expected, contact our support team.

Withdrawals may be placed on hold if your account KYC is incomplete, if there are pending bonus wagering requirements, or if a security review is in progress. Our team will contact you if additional information is needed. You can also reach out to [email protected] to check the status of a pending withdrawal.

No. Withdrawals can only be processed to a bank account or e-wallet registered under your own name — the same name used to verify your 7games casino account. Third-party withdrawals are strictly not allowed.

Yes. 7games casino is fully mobile-responsive and works in any modern smartphone browser. For the best experience, you can download the dedicated app for Android and iOS. The app supports biometric login (Face ID, Touch ID, fingerprint) and is optimised for playing on the go.

All games at 7games casino use random number generation (RNG) to determine outcomes. No outcome is predictable or guaranteed. Gaming is a form of entertainment and involves financial risk. Winnings and losses are both possible results of any session.

Visit the Download page for installation instructions and download links for both Android and iOS devices. The app is free to download and install.

Check that your registered Philippine mobile number is correct and that you have a working mobile signal. OTP codes expire quickly, so request a new code if the first one has lapsed. If the problem continues, contact [email protected] with your registered mobile number and account username.

Contact our support team immediately at [email protected]. Provide your registered mobile number and email address. Our team will secure your account, review login activity, and guide you through changing your credentials. Acting quickly reduces any potential exposure.

No. 7games casino staff will never ask for your password, OTP code, or any security credential. If you receive a message claiming to be from 7games casino and asking for your login details, it is a phishing attempt. Do not respond — report it to [email protected] immediately.

The opt-in process depends on the specific promotion. Some bonuses are automatically credited, while others require you to actively claim them from the Promotions section. Each promotion page shows the required steps and the applicable terms and conditions.

Most bonuses at 7games casino have wagering or turnover requirements that must be met before bonus winnings can be withdrawn. The specific requirements for each promotion are listed in its terms and conditions. Always read those carefully before claiming any bonus.

From your account dashboard, you can activate a cool-off period (temporary break) or a full self-exclusion. Self-exclusion blocks access to your account for a defined period and cannot be reversed before it ends. For urgent requests, contact [email protected] directly. See the Responsible Gaming page for a full overview of available tools.

No. Gaming outcomes at 7games casino are determined by RNG and are not predictable. No game guarantees a return. Gaming is entertainment and carries financial risk. Never play with money you cannot afford to lose. Set a budget and a time limit before every session.